Refund policy

Refund and Exchange Policy

Last updated: 11 October 2025

At Nayati, all products offered for sale are customized and/or made to measure according to the specifications provided by each client (including but not limited to dimensions, colors, engravings, text, and choice of materials).

No Right of Withdrawal

Pursuant to Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to contracts for:

“The supply of goods made to the consumer’s specifications or clearly personalized.”

Accordingly, once an order has been confirmed, no refund, exchange, or store credit can be granted, except in the limited cases provided by law (manufacturing defect, our error, or non-conformity of the product).

Non-Conforming or Damaged Products

If the product received is:

  • damaged during transport,

  • defective upon receipt, or

  • not in conformity with the placed order,

the client must contact us within 72 hours of receiving the parcel at:
Contact@nayati.shop

The claim must include:

  • the order number,

  • a precise description of the issue, and

  • photographs of the product and its packaging.

Following our review, and on a case-by-case basis, we may offer:

  • repair of the product,

  • shipment of a replacement product, or

  • if no other remedy is feasible, a refund.

Unauthorized Returns

Any return made without prior request and approval from our customer service will be refused. No refund or exchange will be issued for products returned without valid and documented justification.

Pre-Order Recommendations

Clients are reminded to carefully verify all personalization details (spelling, option selections, dimensions, colors, etc.) prior to confirming the order. Once production has begun, no modification or cancellation is possible.

Contact

For any questions regarding our sales terms or a product you have received, please contact us at:
Contact@nayati.shop